At Captain Sudhanshu Dubey, we aim to provide transparent and professional aviation career guidance, mentorship, consultation services, digital study materials, mock examinations and related educational services.
This Refund & Cancellation Policy explains the conditions under which cancellations, rescheduling and refunds may be requested.
Bookings for career consultations, aviation guidance, mentorship sessions, defence career guidance and other one-to-one services are made for a specific service or scheduled session.
If you wish to cancel a scheduled consultation, please contact us at least 24 hours before the scheduled appointment.
Eligible cancellation requests received at least 24 hours before the scheduled session may be considered for a refund after deducting any non-refundable payment processing charges, where applicable.
Cancellations made less than 24 hours before the scheduled session may not be eligible for a refund.
Customers may request to reschedule a consultation by contacting us at least 24 hours before the scheduled appointment.
Rescheduling is subject to availability.
A booking may ordinarily be rescheduled once without additional charges. Further rescheduling requests may be considered at our discretion.
If a customer does not attend a scheduled consultation and has not provided prior notice, the booking will normally be treated as completed and no refund will be provided.
Exceptions may be considered in genuine circumstances at our discretion.
Our website may provide access to digital educational material including:
CPL study materials;
ATPL study materials;
subject-wise theory content;
question banks;
mock examinations; and
other digital aviation learning resources.
Because these are digital products that can be accessed immediately after activation, purchases are generally non-refundable once access to the purchased material has been successfully provided or activated.
A refund may be considered if:
payment was successfully completed but access was not provided;
the customer was charged more than once for the same purchase;
the incorrect digital product was activated due to a technical error on our part; or
we are unable to provide the purchased digital service.
A change of mind after access has been provided does not ordinarily qualify for a refund.
No refund will ordinarily be provided once:
a consultation or mentorship session has been completed;
personalised advice, assessment or a written action plan has been delivered;
digital study material has been accessed or activated;
a mock examination has been started or accessed; or
the relevant service has otherwise been substantially delivered.
If your account is debited more than once for the same transaction, please contact us with your payment details.
Where a duplicate payment is verified, the additional amount will be refunded.
If a payment appears unsuccessful but your account has been debited, the amount may be automatically reversed by your bank or payment provider. If it is not reversed, please contact us so that the transaction can be checked.
If we are unable to provide a booked consultation or purchased service, we may offer:
an alternative appointment;
equivalent access or service; or
a full or appropriate refund.
The customer may choose a refund where we are unable to provide the purchased service within a reasonable period.
To request a cancellation or refund, contact:
Email: officialsudhanshudubey@gmail.com
Phone: +91 96674 22007
Please include:
your full name;
registered email address or phone number;
date of purchase;
service or product purchased;
transaction/payment ID; and
reason for the request.
Approved refunds will normally be initiated within 5–7 business days of approval.
After a refund has been initiated, the time taken for the amount to appear in your bank account, card or payment instrument depends on the relevant bank, card issuer or payment service provider.
Refunds will ordinarily be processed to the original payment method used for the transaction.
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